Since the products sold directly by The Good Life With IQ are digital and downloadable, and are not physical products, no refunds or returns on purchases will be made. Please examine the provided preview and other provided information carefully before purchasing a product from The Good Life With IQ.
However, there is a small possibility of the following issues occurring. In such cases, the corresponding solution will be offered.
|1.||The download link provided doesn’t work||An alternative means to download the image will be provided.|
|2.||The image downloaded is of a smaller size than mentioned in the product listing||A means to download the correct image will be provided.|
|3.||The image downloaded is different from the one displayed in the product listing||A means to download the correct image will be provided.|
|4.||The wrong image has been purchased by mistake, but not downloaded||A means to download the desired image will be provided.|
An alternative download will be provided only if:
- Proof of the issue such as screenshots etc. is provided
- The proof provided is supported by our back-end system data on investigation
For example, if the original download link supposedly doesn’t work, but our system shows that the image has been downloaded, then an alternative link will not be provided.
Note: Please examine the preview and other provided information carefully before purchasing an image. All images are as per standards required by professional stock photography sites such as Shutterstock and iStock. Therefore, disagreements regarding the composition, sharpness, focus, suitability etc. of the image will not be accepted as grounds for refund, return or replacement.
Resolving an issue
- To report any of the issues above, please use the contact form to get in touch within 15 days of experiencing the problem.
- You will receive an email within 24 hours acknowledging your message and containing further instructions/details on the next steps in the investigation.
- Issues will usually be resolved within five working days, but may take longer in exceptional circumstances.